Frequently Asked Questions

How long are the background checks good?

Once approved, background checks are good for three years. The expiration date of a specific volunteer time period is printed on the volunteer badge or availalbe on the mobile app. We recommend renewing at least 30 days in advance of the expiration date. 

I completed the background checks, but have not heard anything yet. What do I do? 

First make sure you have completed both steps one and two of the background check process. If you have only completed one of the steps, you will not be approved until both are complete. In addition, once you submit, it takes at least 6 weeks for applications to be approved. You will know you are approved once you receive the approval email. 

I received the approval email. Where do I get my badge?

Henry County Public Schools no longer prints volunteer badges. You will receive your badge as an attachment to the approval email once your background check has been approved, or you can access it from the Secure Volunteer mobile app.

Do I need to do separate background checks if I want to volunteer at more than one school? 

No. Approved volunteers are welcome to volunteer at all schools throughout the county. 

I have not received my approval email yet or my badge. Can I still go on a field trip or volunteer?  

No. Henry County Public Schools does not permit unauthorized visitors at any event. There is no way to expedite the approval process either, so please be mindful of important dates before submitting the background check. 

How much does it cost? 

Since there are two sections, each one is paid for separately. Together they are $29.45. The criminal background check is $19.45, and the Central Registry background check is $10. 

What if I do not have a debit card or credit card to pay for the online background check in step two?

 You can purchase a preloaded visa credit card at a local retailer or call the central office at (276) 634-4700 for help. 

I have lost my Secure Volunteer card! What do I do?

Download the Secure Volunteer Mobile app to always have access to a digital copy of your volunteer card.

I was an approved volunteer before HCPS started using Secure Volunteer and have an old photo ID badge. When do I need to update my information? 

Anyone who does not have a new Secure Volunteer card with an expiration date must complete the new volunteer process. Your child's school has access to the list of currently approved volunteers, which is updated daily as results are received.